Frequently Asked Questions

Welcome to Leasard’s Help Center

Find quick answers to your questions or reach out — we're here to help!

🔹 General Information

What is Leasard?
Leasard is a U.S.-based online store offering stylish, high-quality lamps and home decor designed to elevate any space.

How can I contact you?
We’d love to hear from you!
📧 Email: info@leasard.com
📞 Phone: +1 507-598-1447
📍 Address: 1598 Cloud Street, Bloomington, IL 61701, USA

🛒 Orders & Payments

How do I place an order?
Simply add your favorite items to the cart, proceed to checkout, and enter your shipping and payment information.

Which payment methods are accepted?
We accept:
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

Can I cancel or change my order?
Yes — if your order hasn’t been processed yet. Please email us at info@leasard.com
 within 1 hour of placing your order.

🚚 Shipping

What are your delivery times?

  • Processing time: 1–2 business days

  • Shipping time: 3–7 business days

  • Total: 4–9 business days (within the contiguous U.S.)

Do you offer free shipping?
Yes! Free standard shipping on all U.S. orders — no minimum required.

Can I track my order?
Absolutely. A tracking link will be emailed to you as soon as your order ships.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging.

How do I request a return?
Just email us at info@leasard.com  with your order number. We’ll send you a free return shipping label.

When will I receive my refund?
Refunds are issued within 14 days after we receive and inspect your return.

🛋️ Product Info

Are your products good quality?
Yes! We’re committed to delivering only carefully selected, premium-quality items.

Not sure what to choose?
We’re happy to help. Reach out for personalized product recommendations!

🔐 Account & Privacy

Do I need an account to order?
No account needed — checkout as a guest. However, creating an account lets you track orders, save preferences, and shop faster next time.

Is my personal data safe?
Yes. We use SSL encryption and comply with all U.S. data protection laws. For more info, see our Privacy Policy.

🤝 Still Need Help?

Contact Us Anytime:
📧 info@leasard.com
📞 +1 507-598-1447
📍 1598 Cloud Street, Bloomington, IL 61701, United States

Customer Support Hours:
Mon–Fri: 9:00 AM – 6:00 PM
Sat–Sun: 9:00 AM – 2:00 PM
📨 Average Response Time: 24–48 hours

👉 Visit our Contact Page for more ways to reach us.